Service Complaint
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Service Complaint
We value your feedback and are committed to providing excellent service. If you have experienced any issues or have concerns regarding our services, please let us know. Our team is here to address your concerns promptly and work toward a resolution.
How we handle complaints
- 1We will inform you within 2 business days of submitting your complaint that the resolution process has begun.
- 2Our goal is to resolve your complaint within 30 business days of receiving it.
- 3In certain cases, resolving your complaint may take longer, but we will keep you updated on the reasons for the delay and progress.
- 4We will inform you of your options for external escalation if the complaint is not resolved within the 30 business days timeframe.
Complaint Form
Sanadak UAE
Sanadak is the first legally established independent Ombudsman Unit, dedicated to upholding consumer rights within the realms of Licensed Financial Institution.
If you are not satisfied with our final response, you may escalate your complaint to Sanadak within 6 months of the date of our final response. However, they require that the matter is first addressed with the concerned Financial Institution; that is us "VaultsPay" prior to routing it to them.